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Frequently Asked Questions

Here’s What Other Clients Wanted to Know

  • The main difference lies in the payment structure. With the subscription plan, you spread out payments over time, making it more manageable monthly.

    The lump-sum option is a single upfront payment, which saves you money over the long term. Choose what best fits your cash flow and business goals!

  • If you’re on the lump-sum package but want ongoing support, we offer an add-on for unlimited edits and support at £35 per month with a 12-month commitment. This option is ideal if you prefer an upfront payment but may need regular tweaks or adjustments.

  • Due to the setup complexity and costs involved, we don’t offer e-commerce under our standard £75/month plan. If you need an e-commerce solution, we can work with you on a custom package tailored to meet those needs.

  • We include some essentials, like fast load times, meta tags, and basic on-page SEO, to help with your website's performance.

    However, if you're looking for a full-scale SEO campaign, we work with an experienced partner who provides more in-depth, ongoing optimisation. This is a separate package from our website services, and we’d be happy to discuss it if you’re interested.

  • Absolutely! You own your domain from the start, so there are no strings attached. We handle the setup in your name to ensure it’s entirely yours.

  • Our subscription plan includes ongoing support, updates, and maintenance to keep your site in top shape. It has a 12-month minimum commitment, after which you’re free to go month-to-month.

    You can cancel anytime after the first year, but please note that you won’t keep the site if you cancel, as maintaining it is part of our service. If you decide to come back, you’ll simply need to start a new 12-month agreement.

  • We aim for long-term relationships, and we hope our clients do too. If you cancel early within the first 12 months, you’ll be responsible for the cost of the 12-month minimum contract (£900) minus what you’ve already paid. This helps keep things fair, as building a custom website takes significant work upfront.

  • Adding pages is easy! We charge a one-time fee of £50 per additional page. So if you need three extra pages, that’s £150 upfront—no recurring fees!

  • We keep it simple! We send secure email invoices through Square, where you can pay by any major credit or debit card for subscriptions.

    For one-time or lump-sum projects, we accept bank transfers to help reduce processing fees.

  • If, during the design phase, we can’t create something you’re thrilled with, we’ll refund your initial payment.

    However, once we move into development, refunds aren’t usually available. Our goal is to make sure you’re happy with the final product, so we’ll work closely with you to get it just right!

  • Custom coding offers a range of benefits, from enhanced security to faster load times and better scalability. It reduces dependency on plugins, minimising the risk of issues from updates or security vulnerabilities.

    Plus, custom-coded sites are lean, which means fewer things to break and faster performance. You won’t have to worry about plugins slowing down your site or updates unexpectedly disrupting things.

  • You own your domain and content! If you decide to part ways, we’ll transfer the domain to you.

    However, the website itself is hosted and maintained by us, so we can’t transfer it directly. We’re happy to discuss other options if you ever decide to end the service.

  • Just send us a text or email, and your request will go straight into our system. Our team will take care of it promptly, ensuring that any updates are handled efficiently and effectively.

  • Yes, SEO can be transformative! It’s a long-term strategy that typically takes 6-12 months to see significant results, especially in competitive markets. Building online visibility and credibility takes time, but it’s a worthwhile investment for lasting growth.

  • Our SEO expert tailors high-quality content to your audience, addressing questions potential clients may have to build trust and improve rankings.

    For clients needing more extensive SEO support, we also offer audits to identify improvement areas and ensure everything’s running smoothly. Additionally, we can run PPC ads to give you short-term visibility boosts while your organic SEO gains traction.

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